The Lawngreat guarantee

If anything about a visit isn't right, email us within 48 hours and we'll come back at no charge — or refund that visit entirely.

• Grass obviously missed (corners, backyard strip, around obstacles).
• Edging skipped or uneven around beds, walkways, or driveway.
• Clippings left on hardscapes — driveway, patio, pool deck.
• Damage caused by our crew that was not disclosed in your access notes (sprinkler heads, lawn ornaments, etc.).
• Anything else that fails a reasonable “did they actually finish the job?” test.

1. Open the visit in your Lawngreat app (or reply to the receipt email).
2. Tap “Report an issue” and attach a photo or two of what's off.
3. Pick your preference: come back and fix it, or refund the visit entirely.

If you'd rather just email, send a note with photos to hello@lawngreat.com. Same 48-hour window.

Re-dos are scheduled within the next two service days, weather permitting. You'll get a confirmation the same day you report the issue and a day-before text when we're heading back.

• Pre-existing conditions (brown patches from disease, bare spots from prior work, etc.) that didn't change during our visit.
• Cosmetic wear on previously damaged items we couldn't see (e.g., a broken sprinkler head buried at the grass line).
• Issues reported after the 48-hour window. We'll still help where we reasonably can — but the automatic free re-do applies to same-week reports.
• Requests outside the scope of your subscription (a re-do covers the services you paid for; not a free upgrade to a premium service).

Because we employ our crew instead of renting them from a marketplace. Every visit is reviewed by the owner before it's marked done. That means we only mark visits done that we'd stand behind — and when something slips through, coming back to fix it is the standard, not the exception.

Email hello@lawngreat.com. Or read the full terms of service for the fine print.